Privacy Policy
Last updated: 15th October 2025
1. Introduction
At Coastal K9, we are committed to protecting your privacy and ensuring that your personal information is handled responsibly and transparently.
This Privacy Policy explains how we collect, use, and store your information when you contact us, book services, or make payments.
2. Who We Are
Coastal K9 is a dog training and behaviour consultancy based in the United Kingdom.
Business Owner: Linda Roger
Email: woof@coastalk9.co.uk
Phone WhatsApp: 07970981216
Address: 14d Panmurefield Ind Estate Carnoustie
For data protection purposes, Coastal K9 is the data controller.
3. Information We Collect
We may collect and process the following personal data:
Contact details: Name, email address, phone number, and home address.
Dog details: Name, breed, age, behavioural history, and relevant health information.
Payment information: We record payment confirmations (date, amount, payer name) for accounting purposes.
We do not store your bank details unless required for issuing a refund, in which case these details are deleted once the refund has been completed.
Communications: Any emails, messages, or correspondence between you and Coastal K9 regarding services or bookings.
4. How We Collect Information
We collect personal data when you:
Contact us via phone, email, social media, or website.
Complete booking or enquiry forms.
Make payments by bank transfer.
Communicate with us during training or behaviour consultations.
5. How We Use Your Information
Your information is used to:
Manage bookings, schedules, and client communications.
Provide dog training or behaviour consultancy services.
Process payments and issue receipts or refunds.
Maintain internal records for accounting and compliance.
Improve our services and communication.
We only use your information when it is necessary to deliver services, comply with the law, or with your consent.
6. Lawful Basis for Processing
Under the UK GDPR, we process your data on the following lawful bases:
Contract: To provide agreed services.
Legal obligation: To maintain accurate financial records.
Legitimate interests: To communicate effectively with clients.
Consent: For any optional marketing or updates (which you can withdraw at any time).
7. Data Storage and Security
We take appropriate security measures to protect your data:
Electronic records are stored on password-protected devices.
Paper records (if used) are securely stored.
Payment details used for refunds are held only for the duration of the refund process, then deleted immediately.
Access to personal data is restricted to authorised personnel only.
8. Payment Information
Payments are made via bank transfer to our business account.
We will never ask for your full bank details, passwords, or PINs.
We only record transaction information such as the amount, payer name, and date for accounting purposes.
If a refund is required, we may request your bank details to process it. Once the refund is completed, this information is securely deleted and not stored in any form.
9. Data Retention
We retain data only for as long as necessary:
Client and payment records: up to 7 years (for tax and accounting compliance).
Behavioural and training notes: up to 3 years after the final session.
After these periods, all records are securely deleted or anonymised.
10. Sharing Your Information
We do not share or sell your data to third parties for marketing purposes.
We may share limited data only when necessary to:
Comply with legal or financial regulations.
Work with trusted professional partners (e.g., veterinarians or physiotherapists) with your consent.
Provide information to accountants or legal advisers for compliance purposes.
11. Your Rights
Under data protection law, you have the right to:
Access the personal data we hold about you.
Request correction of inaccurate information.
Request deletion of your data when it is no longer needed.
Withdraw consent for optional communications at any time.
Lodge a complaint with the Information Commissioner’s Office (ICO) if you believe your data has been mishandled: https://ico.org.uk
12. Contact Us
If you have any questions about this Privacy Policy or how we handle your data, please contact:
Linda Roger
Email: woof@coastalk9.co.uk
Phone WhatsApp: 07970981216
Business: Coastal K9